Client Support Analyst

Amit érdemes tudni

• Irodai · Ismeretlen
• Nincs elég földrajzi bizonyíték a magyarországi jogosultsághoz.
• Fizetés: nem közölt

Helyszín és jogosultság

Nincs elég földrajzi bizonyíték a magyarországi jogosultsághoz.

Toronto, Canada

Megbízhatóság: 34%. A végső döntés a munkáltatóé – mindig olvasd el az eredeti hirdetést.

Pozíció

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management.

We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the main support contact for clients using our treasury management software. Your responsibilities involve addressing client issues and inquiries promptly and professionally. You will collaborate with various teams to deliver expert client solutions. This role offers outstanding exposure to the financial risk management approaches of leading international organizations.

WHAT YOU’LL DO:

Own the Client Experience

Be the first line of support and a trusted partner to our clients—internally and externally. You’ll deliver fast, thoughtful, and high-quality resolutions that build confidence and long-term relationships.

Act as Tier 1 Support, ensuring every client interaction is responsive, knowledgeable, and solution-focused

Troubleshoot and resolve issues with urgency and clarity, keeping clients informed every step of the way

Prioritize and manage incoming requests to consistently meet SLAs and exceed expectations

Dive Into Technical Operations

Get hands-on with the systems and workflows that power our platform and client success. You’ll play a key role in keeping operations running smoothly while continuously improving how we support and scale.

Diagnose and resolve issues related to payment formats and extracts, connectivity (inbound/outbound), and Alliance Lite 2

Manage RSA and Symantec credentials

Collaborate and Influence

Work cross-functionally to solve complex problems, improve processes, and elevate

Rövidített kivonat. A teljes leírás és a jelentkezés a munkáltató oldalán érhető el.