[EU] Customer Excellence Lead, EU

Amit érdemes tudni

• Remote · Európa
• Távmunka EU/EEA/EMEA/Európa területéről, Magyarország nincs kizárva.
• Szint: Lead
• Fizetés: nem közölt

Helyszín és jogosultság

Távmunka EU/EEA/EMEA/Európa területéről, Magyarország nincs kizárva.

Europe - Remote

Megbízhatóság: 91%. A végső döntés a munkáltatóé – mindig olvasd el az eredeti hirdetést.

Pozíció

About Us

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.

Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.

Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

About Us

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions.

Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services and Web3.

Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at global scale.

Bybit EU is headquartered in Vienna and is building the next generation of regulated digital asset services for customers across the European Economic Area.

About the Role

Bybit EU is looking for a Customer Excellence Lead to direct our European customer experience strategy, CRM-driven communication, and support operations across our regulated digital asset and financial services businesses.

This senior leadership role covers customer support, service delivery, complaint management, customer experience, operational performance and service optimisation, with a strong focus on customer satisfaction, scalabil

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