Team Lead, Legal Response

Amit érdemes tudni

• Irodai · Ismeretlen
• Nincs elég földrajzi bizonyíték a magyarországi jogosultsághoz.
• Szint: Lead
• Fizetés: nem közölt

Helyszín és jogosultság

Nincs elég földrajzi bizonyíték a magyarországi jogosultsághoz.

Kuala Lumpur, Malaysia

Megbízhatóság: 34%. A végső döntés a munkáltatóé – mindig olvasd el az eredeti hirdetést.

Pozíció

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

What You’ll Be Doing

Lead a team of Legal Response agents day-to-day: assign and triage incoming law enforcement requests, monitor SLA and quality performance, and step in on complex or time-sensitive cases.

Coach and develop team members, conduct regular 1:1s, and flag performance or capacity issues to your Manager.

Act as first-line escalation point for law enforcement requests and internal stakeholder queries (Legal, Compliance, Risk, Customer Service), resolving what you can and escalating what you can't with clear context.

Maintain and enforce SOPs for handling law enforcement and regulatory requests; surface process gaps or inefficiencies to your Manager with a recommended fix.

Own team-level metrics and reporting: SLA adherence, backlog aging, error rate, and volume trends — using the team's data and reporting tools directly.

Serve as subject matter expert on law enforcement request handling for your team and adjacent functions.

Maintain working knowledge of company products sufficient to communicate credibly with external stakeholders (law enforcement, legal representatives).

Support your Manager on process improvements, projects, and cross-team initiatives as needed.

Day-to-Day Responsibilities

Ensuring daily operations run smoothly; escalate incidents to your Manager and relevant stakeholders in a timely manner.

Monitor SLA, backlog, and error-rate KPIs; identify trends and quality issues before they become escalations.

Conduct weekly/monthly performance reviews with team members, distinct from informal 1:1s.

Coordinate with L&D on training and re-training needs identified through performance monitoring.

Lead or contribute to process improvement projects and workshops.

Plan team shift schedules to maintain 24x7 coverage, and manage sh

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