Client Service Analyst - Livechat (Czech required)

Amit érdemes tudni

• Remote · Európa
• Távmunka EU/EEA/EMEA/Európa területéről, Magyarország nincs kizárva.
• Fizetés: nem közölt

Helyszín és jogosultság

Távmunka EU/EEA/EMEA/Európa területéről, Magyarország nincs kizárva.

Europe - Remote

Megbízhatóság: 91%. A végső döntés a munkáltatóé – mindig olvasd el az eredeti hirdetést.

Pozíció

About Us

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.

Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.

Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

Please note that Czech reading and typing is a must

Job Description:

Assist clients on all inquiries via live chat or email

Ensure efficient and excellent customer service experience provided

Be well equipped with the Company's platform/product including keeping abreast of general market conditions

Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients

Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management

Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.

Continuously seek improvement to enhance team’s performance and work efficiency including overall work process

Requirements:

Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity

Minimum diploma in business administration or business management with keen and sharp eye for numbers

Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)

Advantageous for candidates with experience working in financial institutions, fintech

Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position

Rövidített kivonat. A teljes leírás és a jelentkezés a munkáltató oldalán érhető el.