Technical Support Engineer - AMER

Amit érdemes tudni

• Irodai · Ismeretlen
• Nincs elég földrajzi bizonyíték a magyarországi jogosultsághoz.
• Bitcoin-fókuszú szerep
• Fizetés: nem közölt

Helyszín és jogosultság

Nincs elég földrajzi bizonyíték a magyarországi jogosultsághoz.

India

Megbízhatóság: 34%. A végső döntés a munkáltatóé – mindig olvasd el az eredeti hirdetést.

Pozíció

BitGo (NYSE: BTGO) is the digital asset infrastructure company delivering custody, wallets, staking, trading, financing, stablecoins, and settlement services from regulated cold storage. Since 2013, BitGo has focused on accelerating the transition of the financial system to a digital asset economy. BitGo maintains a global presence and multiple regulated entities, including BitGo Bank & Trust, National Association, the first federally chartered digital asset trust bank owned by a publicly traded company. Today, BitGo serves thousands of institutions, including many of the industry's top brands, financial institutions, exchanges, and platforms, and millions of investors worldwide. For more information, visit www.bitgo.com.

We are looking for a Technical Support Engineer to join our global team in Bangalore.

Responsibilities:

Investigate client inquiries and provide “white glove” assistance via phone, email, or chat

Provide first response to technical issues, solve where possible

Properly triage and escalate unresolved issues to appropriate internal teams in an effective, tactical, and empathetic manner

Track customer inquiries through to resolution, maintaining a timely cadence of communication

Develop and maintain technical and non-technical playbooks

Prioritize and manage several open inquiries at one time

Maintain a high bar for client experience by setting an example through performance and work ethic

Participate in an on-call rotation to handle high priority queues

Must work in a defined working hours, as required by the business

Qualifying Skills & Experience:

Have graduated with Computer Science or related bachelor’s degree

2+ years of work experience in a technical support setting, within financial institutions preferred

Strong problem-solving and troubleshooting skills

Stellar team player and can navigate issue resolution with cross functional teams

Fantastic communication skills, both verbal and written

Good understanding of Google apps, Slack, JIRA, Linear, Freshdesk and any of the AI tools

Flexible and adaptable to meeting the evolving needs of fast paced organization undergoing tremendous growth

Technical troubleshooting experience preferred, not intimidated by command-line interfaces

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership,

Rövidített kivonat. A teljes leírás és a jelentkezés a munkáltató oldalán érhető el.