Senior Manager, Risk Operations Strategy

Amit érdemes tudni

• Irodai · Ismeretlen
• Nincs elég földrajzi bizonyíték a magyarországi jogosultsághoz.
• Szint: Manager
• Fizetés: nem közölt

Helyszín és jogosultság

Nincs elég földrajzi bizonyíték a magyarországi jogosultsághoz.

Singapore, Singapore

Megbízhatóság: 34%. A végső döntés a munkáltatóé – mindig olvasd el az eredeti hirdetést.

Pozíció

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing

Operational Framework & SOP Ownership: Own the end-to-end SOP architecture for Payment Risk Operations - including risk investigation and case review SOPs, and the framework design for risk-related dispute and chargeback flows - ensuring the operating model scales to support new business lines such as OKX Pay and OKX Card.

Human-AI Collaborative Workflow: Design and continuously optimize the human-in-the-loop operating model, defining how AI agents and human reviewers divide work, hand off, and escalate - so that coverage, decision quality, and throughput all improve as automation expands.

Automation Focus: Increase the automation percentage within risk control processes to ensure efficiency and scalability, expanding the share of cases resolved without manual intervention.

Efficiency Evaluation: Monitor and optimize moderation efficiency metrics such as SLA, automation rate, AI coverage and agreement rate, false positive rate, and average handling time (AHT).

Cross-Department Collaboration: Work with product, engineering, and compliance teams to integrate risk control strategies system-wide. Partner closely with the risk strategy team, who own rule and model logic, to translate strategy changes into reviewable, scalable operational workflows.

Regulatory Compliance: Collaborate with AML/Compliance partners to ensure adherence to regulatory requirements in risk control strategies.

What We Look For In You

5+ years of product or operations strategy experience in the risk management area, familiar with risk decision engines, modeling services, and risk analytics tooling.

Proven expe

Rövidített kivonat. A teljes leírás és a jelentkezés a munkáltató oldalán érhető el.