Customer Success Manager, APAC

Amit érdemes tudni

• Irodai · Ismeretlen
• Nincs elég földrajzi bizonyíték a magyarországi jogosultsághoz.
• Szint: Manager
• Fizetés: nem közölt

Helyszín és jogosultság

Nincs elég földrajzi bizonyíték a magyarországi jogosultsághoz.

Singapore

Megbízhatóság: 34%. A végső döntés a munkáltatóé – mindig olvasd el az eredeti hirdetést.

Pozíció

<div class="content-intro"><p>Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide.</p></div><p>&nbsp;<em>Location: Singapore</em></p> <p><strong>About Fireblocks</strong><strong><br></strong> Fireblocks is an enterprise-grade platform providing secure infrastructure for moving, storing, and issuing digital assets. Through the Fireblocks Network and MPC-based Wallet Infrastructure, we help financial institutions securely build, run, and scale their digital asset operations — protecting assets from cyber-attacks, internal collusion, and human error. Fireblocks is a recognized leader in digital asset infrastructure, trusted by institutions worldwide.</p> <p><strong>About the Role</strong><strong><br></strong> The Customer Success Manager is responsible for building and maintaining relationships across a portfolio of customers, enabling them to realize value from the Fireblocks platform. As a trusted advisor, you will leverage your domain expertise to drive adoption, proactively resolve risk, and secure renewals across your book of accounts. You will work closely with Sales, Support, Product Management, and the broader Customer Success team to ensure customer success.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Manage a portfolio of customers, applying scalable, repeatable playbooks to drive adoption efficiently</li> <li>Establish regular touchpoints to track progress against adoption goals and technical objectives</li> <li>Identify targeted key accounts within your portfolio and partner with the commercial team to grow those accounts through upsell and expansion opportunities</li> <li>Develop trusted advisor relationships with key stakeholders across your portfolio</li> <li>Translate customer product usage data into actionable guidance for customers</li> <li>Monitor customer health scores and predictive risk indicators to flag and resolve at-risk accounts proactively</li> <li>For targeted key accounts, provide contract utilization pacing and deeper account reviews as part of regular ch

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