Head of Customer Self-Service Onboarding, Sales

Amit érdemes tudni

• Irodai · Korlátozott
• Egyesült Államokbeli irodai pozíció.
• Szint: Lead
• Bitcoin-fókuszú szerep
• Fizetés: nem közölt

Helyszín és jogosultság

Egyesült Államokbeli irodai pozíció.

Bay Area, CA, United States of America

Megbízhatóság: 90%. A végső döntés a munkáltatóé – mindig olvasd el az eredeti hirdetést.

Pozíció

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

About the role

We’re looking for an expert in customer education and digital onboarding to build self-service learning programs that help sellers start transacting with confidence on Square.

You’ll develop the content, learning modules, and programs that support a high-velocity sales organization serving sellers with different needs, experience levels, and business types. You’ll also guide the development of a new self-service onboarding portal, shaping product and operational decisions alongside Product, Design, and Engineering.

We’re looking for someone who combines deep instructional design expertise with strong product judgment and execution skills. You know how to turn complex setup tasks into useful learning experiences, build content programs that scale, and measure whether customers can apply what they’ve learned.

Reporting to the Head of Global Onboarding Operations, this is a senior individual contributor role. You’ll lead through expertise and influence, working across teams to take programs from concept through launch and ongoing improvement.

What you’ll do

Build self-service learning programs

Define the learning strategy for seller onboarding, connecting seller needs with clear lea

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